Privacy Policy

At TVELLE Beauty, we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and make use of our online beauty store hosted by Big Cartel. By accessing or using our website and services, you consent to the terms and practices described in this Privacy Policy.

1. Information We Collect:

When you visit our website and make purchases, we may collect the following types of personal information from you:

1.1. Personal Information: This includes your name, email address, shipping address, billing address, and telephone number.

1.2. Payment Information: We may collect your payment card details or other payment information when you make a purchase.

1.3. Order Information: We collect information about the products you purchase, including details such as product name, quantity, price, and order history.

1.4. Communication Information: If you contact us via email, phone, or any other means of communication, we may collect and store the information you provide during such interactions.

1.5. Device and Usage Information: We may collect information about the device you use to access our website, such as your IP address, browser type, operating system, and referring website. We may also collect information about your activity on our website, including pages visited, links clicked, and time spent on each page.

2. Use of Information:

We may use the collected information for the following purposes:

2.1. To process and fulfill your orders: We use your personal information to process and ship your orders, communicate with you regarding your purchases, and provide customer support.

2.2. To improve our website and services: We may analyze the information collected to enhance the functionality, usability, and performance of our website and services. This includes understanding customer preferences, improving product offerings, and optimizing marketing strategies.

2.3. To personalize your experience: We may use your information to customize and personalize your experience on our website, including displaying relevant product recommendations, offers, and advertisements.

2.4. To communicate with you: We may use your contact information to send you transactional emails, updates, promotional offers, and other communications related to your orders and our products. You can opt-out of these communications at any time by following the instructions provided in the emails or contacting us directly.

2.5. To comply with legal obligations: We may use and disclose your information as necessary to comply with applicable laws, regulations, or legal processes.

3. Information Sharing and Disclosure:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, and performing other business functions. These service providers have access to your information solely for the purpose of carrying out their services on our behalf and are obligated to maintain the confidentiality and security of your information.

Additionally, we may disclose your personal information when required by law, in response to a valid legal request, to protect our rights, or as necessary to investigate and address potential fraudulent or illegal activities.

4. Data Security:

We take the security of your personal information seriously and employ reasonable security measures to protect it against loss, unauthorized access, and misuse. However, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.