Return and Refund

Thank you for shopping at TVELLE Beauty. We strive to provide the best products and services to our customers. However, we understand that there may be instances where you need to return or refund a product. This Refund Policy outlines the terms and conditions for refunds, returns, and exchanges.

1. Eligibility for Refunds:

• To be eligible for a refund, you must initiate the return process within 30 days from the date of delivery.
• The product must be unused, unopened, and in its original packaging.

2. Return Process:

• Please contact our customer support team at [email protected] to initiate the return process.
• Provide your order details, including the order number and the reason for the return.
• Our customer support team will guide you through the return process and provide you with the necessary instructions and a return shipping address.

3. Return Shipping:

• You are responsible for the return shipping costs, unless the return is due to our error or a defective product.
• We recommend using a trackable shipping method to ensure that the product reaches us safely.

4. Refund Options:

• Upon receiving the returned product and verifying its condition, we will process your refund.
• The refund will be issued to the original payment method used during the purchase.
• Depending on your payment provider, it may take several business days for the refund to reflect in your account.

5. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer support team immediately.
• We may request photos or evidence of the damaged or defective product for our records.
• We will either provide a replacement product or issue a refund, depending on your preference and product availability.

1. Exchanges:

• We currently do not offer direct exchanges.
• If you wish to exchange a product, please initiate a return as described above, and then place a new order for the desired product.

If you have any further questions or concerns regarding our refund policy, please contact our customer support team. We will be happy to assist you.